CASHLESS

THE ONLY METHOD OF PAYMENT AT THE FESTIVAL

Safer, faster and more sustainable

WHAT CAN I PAY WITH MY WRISTBAND?

Everything from food and drink to merchandising.

With your wristband, you will be able to enter and leave the venue easily without having to have your ticket at hand, it will be your wallet and it will be the only payment method accepted throughout the venue. Just look after your wristband as if it were your wallet and recharge it to make your payments. It’s secure and gives you access to your history and balance at all times.

And best of all, we’ll refund your unused balance! So you can enjoy the festival without any worries.

For any queries or incidents, please write to: cashless@bilbaobbklive.com

WeezPay widget


1. CHARGE YOUR WRISTBAND

Charge your wristband online at any time, avoid queues and we will automatically refund any money you have left over.


2. EXCHANGE YOUR TICKET FOR YOUR WRISTBAND

With the wristband you will be able to enter the venue and pay for everything you consume, it will be your ticket and your wallet. Take care of it!


3. CHECK YOUR BALANCE

You will have access to your credit balance at any time, online or at the festival booths – charge it as many times as you need!


4. WE GIVE YOU BACK WHAT YOU DON’T SPEND

Finished the festival with money on your wristband? Don’t worry, we will refund the remaining money at no extra cost.

1

HOW TO TOP UP YOUR WRISTBAND

ONLINE TOP-UP

You can top-up online from now until the end of the festival by registering below. When you pick up your wristband, the amount you have previously charged online will be charged directly onto the chip of your cashless wristband along with your ticket access permissions.

Once you have created your Cashless account, you have two options:

  1. Automatic top-up: If your balance drops below €10 we will automatically top-up your account with €20, up to a maximum of 7 times. This option is completely voluntary and only you can activate it.
  2. Manual top up: You can top up as many times as you want from your mobile phone by accessing the form and your created profile.

Top-up your wristband online in the form below and avoid queues!

AT THE FESTIVAL

  • FAST TOP-UP: Once you have your wristband it will have a unique QR on your chip. With your mobile phone you can scan it and top up the desired balance via Apple Pay, Google Pay or by entering your card details. You can do it anytime, anywhere and in less than 10 seconds!
  • TOP-UP POINTS: ou can also go to the different points in the festival to top up with cash or a card.
2

PICK UP YOUR WRISTBAND

You will have to go to the established points and exchange your 3-Day Pass or day ticket for the wristband before going up to Kobetamendi, as once you are up there, there will be no space to exchange your ticket for the wristband. With the wristband you will be able to access the venue and pay for everything you consume. If you’ve already recharged online, your money will already be loaded onto the wristband.

Wristband collection times and locations:

Schedules will be posted soon.

3

CHECK YOUR BALANCE

  • IF YOU HAVE CREATED A CASHLESS ACCOUNT ONLINE, ou can check your balance at any time, using the form provided here and identifying yourself with your username.
  • IF YOU HAVEN’T CREATED A CASHLESS ACCOUNT, you can always get information at the recharge points around the venue. We recommend that you top up online so that you can check your balance at any time from your mobile phone and avoid queues.
4

GET BACK THE MONEY YOU HAVE LEFT

ONLINE TOP-UP

You can recover the money left on your wristband after the event with no minimum balance limit.

  • IF YOU HAVE COMPLETED ALL YOUR ONLINE RECHARGES:
    You won’t have to do anything! We will refund you the full amount automatically from the 16th of july. You will not be charged any administration fees.
  • IF YOU HAVE COMPLETELY RECHARGED BY QUICK CHARGE (scanning the QR on your wristband and charging directly with your mobile phone)
    You won’t have to do anything! You will be refunded in full automatically from the 16th of july. You will not be charged any processing fee.
  • IF YOU HAVE TOPPED-UP ONLINE OR THROUGH FAST TOP-UP BUT AT SOME POINT YOU RECHARGE AT THE FESTIVAL TOP-UP POINTS
    You will have to request a refund! To do so, log in to your Cashless account and make sure your balance is displayed. You will then be able to request a refund. If your balance is not shown, check that your wristband is linked to your Cashless account (you can enter your wristband number to link it).
  • IF YOU HAVE RECHARGED ONLY AT THE FESTIVAL RECHARGE POINTS AND HAVE NOT CREATED A CASHLESS ACCOUNT ONLINE
    you must first create a Cashless account at the link provided in this section, link your wristband (by entering your wristband number to link it) and request your refund from 16 july.

– You will have 15 calendar days (until 30 July at 23:59h) to make your refund request.
– There is no minimum balance limit to make the request and you will not be charged any handling fee.


FREQUENTLY ASKED QUESTIONS CASHLESS

CASHLESS

Cashless Bilbao BBK Live (oculto)

THE ONLY METHOD OF PAYMENT AT THE FESTIVAL

GET THE MONEY BACK

You can recover the money left on your wristband after the event with no minimum balance limit.

  • IF YOU HAVE COMPLETED ALL YOUR TOP-UPS ONLINE
    You won’t have to do anything! We will refund you the full amount automatically from the 11st of July. You will not be charged any administration fees.
  • IF YOU HAVE COMPLETELY TOPPED-UP THROUGH QUICK TOP-UP (scanning the QR on your wristband and topping-up directly with your mobile)
    You won’t have to do anything! We will refund you the full amount automatically from the 11st of July. You will not be charged any administration fees.
  • IF YOU HAVE TOPPED-UP ONLINE OR THROUGH FAST TOP-UP BUT AT SOME POINT YOU RECHARGE AT THE FESTIVAL TOP-UP POINTS
    You will have to request a refund! To do so, log in to your Cashless account and make sure your balance is displayed. You will then be able to request a refund. If your balance is not shown, check that your wristband is linked to your Cashless account (you can enter your wristband number to link it).
  • IF YOU HAVE TOPPED-UP ONLY AT THE FESTIVAL TOP-UP POINTS AND HAVE NOT CREATED A CASHLESS ACCOUNT ONLINE
    you must first create a Cashless account at the link provided in this section, link your wristband (by entering your wristband number to link it) and request your refund from 11 July.

-You will have 15 calendar days (until 25 July at 23:59h) to make the refund request.
– There is no minimum balance limit to make the request and you will not be charged any processing fee.

Log in to your Cashless account or register below:

WeezPay widget

Remember!

  • If you use your account to top up online, the refund will be automatic. If you still have an account, but you top up at the festival’s recharge points, you will have to make the request in your account.
  • You must keep your wristband to make the online refund request. No refund requests will be processed after the end of the refund period.
  • Due to the way banks process card refunds, refunds may take approximately 7-8 working days to be issued.
  • To verify the refund do not forget to check your credit card details and not your bank account details as this is where you will see the refund processed.

WHAT CAN YOU PAY FOR WITH YOUR WRISTBAND?
Everything from food and drink to merchandising.

Your NFC wristband is an electronic wallet made up of a chip that stores your money –
look after it like your wallet!

Avoid exposure to heat and don’t try to pierce it, as it will be permanently deactivated.

Bilbao BBK Live is a sustainable event, and therefore we eliminate the use of tokens that generate waste, or the generation of paper receipts for each transaction that happens, for this we will provide you with a bracelet that will be your everything at the festival. With it you will be able to enter and leave without having to carry your ticket and it will also be your wallet and will be the only method of payment accepted throughout the festival.

You will be able to pay for your drinks, also at the market or even at the attractions. You will only have to recharge it to be able to make your payments. It is a totally secure method with which you will have access to your history and balance at all times. All you have to do is look after your wristband as if it were your wallet and keep it topped up. Make your online recharge, which we explain below. It will allow you to go without your real wallet so you don’t have to worry about it.

Remember, we’ll give you back what you don’t use!

For any queries or incidents, please write to: cashless@bilbaobbklive.com

1

HOW TO TOP UP YOUR WRISTBAND

ONLINE TOP-UP

You can top-up online from now until the end of the festival by registering below. When you pick up your wristband, the amount you have previously charged online will be charged directly onto the chip of your cashless wristband along with your ticket access permissions.

Once you have created your Cashless account, you have two options:

  1. Automatic top-up: If your balance drops below €10 we will automatically top-up your account with €20, up to a maximum of 7 times. This option is completely voluntary and only you can activate it.
  2. Manual top up: You can top up as many times as you want from your mobile phone by accessing the form and your created profile.

Top-up your wristband online in the form below and avoid queues!

AT THE FESTIVAL

  • FAST TOP-UP: Once you have your wristband it will have a unique QR on your chip. With your mobile phone you can scan it and top up the desired balance via Apple Pay, Google Pay or by entering your card details. You can do it anytime, anywhere and in less than 10 seconds!
  • TOP-UP POINTS: ou can also go to the different points in the festival to top up with cash or a card.
2

CHECK YOUR BALANCE

  • IF YOU HAVE CREATED A CASHLESS ACCOUNT ONLINE, ou can check your balance at any time, using the form provided here and identifying yourself with your username.
  • IF YOU HAVEN’T CREATED A CASHLESS ACCOUNT, you can always get information at the recharge points around the venue. We recommend that you top up online so that you can check your balance at any time from your mobile phone and avoid queues.
3

PICK UP YOUR WRISTBAND

You will have to go to the established points and exchange your 3-Day Pass or day ticket for the wristband before going up to Kobetamendi, as once you are up there, there will be no space to exchange your ticket for the wristband. With the wristband you will be able to access the venue and pay for everything you consume. If you’ve already recharged online, your money will already be loaded onto the wristband.

Hours and places for the collection of wristbands:

– SALA BBK (Gran Vía López de Haro 19-21. Bilbao)
Monday and Tuesday (3-4 / 07): 11:00h – 20:00h
ESTADIO DE SAN MAMÉS
Wednesday, Thursday, Friday and Saturday (5-6-7-8 / 07): 10:00h – 02:00h
BEC! (module at the bus stop)
Wednesday, Thursday, Friday and Saturday (5-6-7-8 / 07): 10:00h – 02:00h

FREQUENTLY ASKED QUESTIONS CASHLESS